Privacy

Who uses your data?

Marie-Laure Vanderlinden, a sole trader with enterprise number 1042.787.612, is responsible for the processing carried out by De Knipfiets. You can find our contact details on the business details page. For privacy questions: info@knipfiets.be or Zuidstraat 27, 9620 Zottegem.

What data do we use and why?

• Name, contact details, visit address, service and appointment time: to prepare and carry out your appointment, manage changes and send appointment messages. Legal basis: steps prior to and performance of the contract.
• Correspondence: to handle questions and complaints, based on the contract or our legitimate interest in organising our services and handling disputes.
• Payment and invoice details: to meet legal accounting and tax obligations.
• Technical data held by the hosting provider, such as IP addresses and server logs: to operate and secure the website, based on our legitimate interest in providing a secure service.

Do not include medical information in the booking form. If you book for someone else, inform them about how their data will be used.

Preparing your colour treatment

For a colour treatment, you can provide your current and desired hair colour, previous colouring and, optionally, a photo of your hair. We use this information only to prepare your treatment and products, on the basis of the contract. Your face does not need to be visible. We do not publish these photos; the retention period for appointment and customer data applies.

Visitor statistics

We consult OVHcloud’s built-in statistics, based on server logs, for visit counts, pages viewed and estimated country and region of origin. This helps us evaluate the website, based on our legitimate interest in providing a good service. We add no tracking code or analytics cookies for this purpose and do not link these reports to your customer data.

Who is data shared with?

We use Setmore for online appointments, a linked Google Calendar for scheduling and OVHcloud for website hosting and email. These providers receive the data needed for their role. For electronic payments, the relevant bank and payment provider receive the necessary payment details. For our statutory administration, data may be shared with our accountant and the competent public authorities.

Setmore and Google may process data outside the European Economic Area. Google describes its safeguards, including the EU–US Data Privacy Framework and, where necessary, standard contractual clauses, on its international transfers page. Setmore offers a data processing agreement . You can ask us for information or a copy of the applicable safeguards. See also Setmore and Google.

Retention periods

We retain appointment and customer data for up to 2 years after your last visit. General enquiries and related correspondence are retained for up to 1 year after resolution. Withdrawal notices are retained for 2 years after receipt. Invoices and accounting records are retained for the statutory period, generally 10 years from 1 January following the year of issue. In an actual dispute, we retain only relevant data for as long as the handling of the dispute and applicable limitation periods require. Technical hosting logs are managed by OVHcloud for security and legal obligations; we do not create a separate visitor database from them.

What we require and how we limit use

The information needed to plan and carry out your appointment is required to make a booking. We do not use it for newsletters without separate consent and do not make solely automated decisions with legal or similarly significant effects. If someone booking for you provides your data, we use it for that appointment.

Your rights

You can request access, rectification, erasure or restriction and, where applicable, data portability or object to processing based on legitimate interests. You may withdraw consent where it is the legal basis. Statutory retention obligations may limit erasure.

Email your request to info@knipfiets.be. We normally reply within one month. If a legally permitted extension applies, we will inform you within that month. You can lodge a complaint with the Belgian Data Protection Authority.

Please also read our cookie information.